SALON SATISFACTION POLICY
At Top Knotch Salon, we are committed to providing you with the highest quality of service and ensuring a positive experience every time you visit. To maintain this standard, we have implemented a set of policies designed to streamline our operations and deliver the best experience and satisfaction to each of our clients individually. We kindly ask for your participation in adhering to the following policies, as they help us serve you better and ensure every client receives the attention they deserve. Thank you for choosing our salon, we look forward to your next visit.
CANCELLATIONS
A minimum of 72 hours notice to cancel or reschedule an appointment. Failure to notify will result in a $30 non-refundable fee.
MISSED APPOINTMENTS
We understand that life can be unpredictable. However, failure to inform us prior to our 72 hour notice requirement and/or no-show will result in a charge of 50% of your scheduled service(s) that is non-refundable.
LATE ARRIVALS
Please know that if you are 10 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you within at least 15 minutes into your scheduled appointment, it is considered a ‘no-show’ and will be treated as a missed appointment.
If you are 10 minutes late for your appointment, we may need to reschedule your service(s) should the remaining amount of time not be enough to complete the service(s) booked as well as resulting in disrupting the client schedule following your allotted time frame. We will make all efforts to find another time that works for you. We kindly ask you to contact us within 15 minutes of your scheduled start time. If we do not hear from you, it will be considered a no-show and treated as a missed appointment. A charge of 50% of the scheduled service(s) will apply and this fee is non-refundable. We thank you for your understanding.
BOOKING APPOINTMENTS
To secure your appointment, we require a card on file. This helps us ensure a smooth booking process and allows us to better serve all of our clients. Your card will not be charged unless there is a no call, no show missed appointment or late cancellation, in accordance with our policies.
If you are uncomfortable providing a card on file, we offer an alternative: a 50% deposit of your total service cost, which can be paid via Venmo (out of salon), cash or card (in salon). Please note that this alternative is not available for online bookings, where a card on file will be mandatory.
*New clients to TK Salon will be required to fill out our online form prior to booking request. One of our team experts, will contact you for a brief consultation via phone call to ensure your are booked according to your mane goals.
COMPLIMENTARY ADJUSTMENT PERIOD
If you are not fully satisfied with your hair service, we offer a complimentary adjustment within three (3) days of your initial appointment. During this time, we will gladly revisit and adjust any service to ensure it meets your expectations. After the three day period, requests for adjustments will be subject to a service charge. The cost of any revisits or additional work will be determined based on the nature and extent of the service required. This policy does not cover charges due to factors outside of our control, such as hair damage from at-home treatments, weather conditions or personal styling choices made after the appointment.
PRIVACY POLICY
This Privacy Policy describes how Abundant Salon ("we," "us," or "our") collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us ("Consumers"). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information. By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT We collect the following types of information: Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide. We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. By entering your phone number, you are agreeing to receive text messages from Abundant Salon. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out. Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit. Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.
2. HOW WE USE YOUR INFORMATION We use the information we collect for the following purposes: Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries. Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time. Website Improvement: We may use your information to analyze and improve our website's functionality, content, and user experience.
3. SHARING YOUR INFORMATION We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances: Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance. Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes. Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.
4. YOUR CHOICES AND RIGHTS You have the following rights regarding your information: Access: You can request access to the personal information we hold about you. Rectification: You can request corrections to inaccuracies in your personal information. Deletion: You can request the deletion of your personal information, subject to legal obligations. Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
5. CHANGES TO PRIVACY POLICY We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
5. CONTACT US If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Top Knotch Salon
108 East Maple Avenue, Langhorne, PA 19047
(215) 741-7041
info@topknotchlanghorne.com